Need For User Education

• It is unlikely that passive posting of policies is an effective means of disseminating information to foster particular records management behaviors.

• It is equally unlikely that simply posting FAQs and Help Pages provides pervasive education.

So, if our premise is that the end-user manages email, it is obvious that the end-user needs a lot more education. We feel that:

• [click] It is unlikely that passive posting of policies is an effective means of disseminating information to foster particular records management behaviors.

• [click] It is equally unlikely that simply posting FAQs and Help Pages provides pervasive education.