Conclusions – State of Knowledge

• Many people phrase their concerns as questions indicating that they do not know the answers, even when these answers are readily available.

• Most people do not take advantage of the features available in their email applications.

• Few people have had training in the use of their current email application or records law and fewer yet seek such training out.

• [click] Many people phrase their concerns as questions indicating that they do not know the answers, even when these answers are readily available.

• [click] Most people do not take advantage of the features available in their email applications.

• [click] Few people have had training in the use of their current email application or records law and fewer yet seek such training out.