Arrangement Questions

• Tell me about your email folder structure that we see here.

• Get print-out of folder structure.

• Would you say that you use a similar structure in email and file directories?

• What about your paper file structure?

• Tell us about the file structure on your hard drive. How have you organized materials?

Arrangement in a logical file structure, we believe, can be useful in making those files accessible. At this point in the interview, we actually [click] asked to look at the interviewee's email folder structure, asked them to describe the folder structure, and [click] got them to make a print-out for us. Then we asked:

• [click] Would you say that you use a similar structure in email and file directories?

• [click] What about your paper file structure?

• [click] Tell us about the file structure on your hard drive. How have you organized materials?