Service & Support

Student using laptop ASU, Apple, and Dell have partnered together to provide a one of a kind service and support package for the 1:1 laptop bundles.

Support

First Line

Each campus provides first line support for Apple and Dell laptops purchased through ASU 1:1 Computing. Knowledgeable staff are available to help troubleshoot problems and offer assistance at any ASU 1:1 Technology Studio.

Phone

  • For assistance with ASU Technology services contact the ASU Help Desk.
  • Call Apple at 1-800-800-2775 for support 7 days a week for Apple supported software and hardware.
  • Call Dell at 1-800-274-7799 for support 24/7 for Dell supported software and hardware.

Service

1:1 laptops include a three-year warranty from the date of purchase with either on-campus carry-in or on-site repair services.

AppleCare Warranty Program

  • Extends basic 1 year of support to 3 years
  • Covers Apple computer hardware as well as Apple-branded consumer applications such as OS X, iLife, and iWork
  • Global repair coverage and telephone support

Apple Repair Services

ASU Bookstores' Apple + Dell Service Center at the Tempe campus provides carry-in Apple Computer repair services. It's as simple as carrying in the 1:1 laptop to the Apple+Dell Service Center located in the Computing Commons building room 113. (If you are unable to use the carry-in service, please contact Service Center at (480) 965-1435 for alternative options.)

Additionally, Apple offers service at any of it's valley store locations, if the hardware on your 1:1 laptop needs to be replaced under warranty.
Find store locations at apple.com.

Dell CompleteCare Warranty

CompleteCare(TM) Accidental Damage Service offers the support needed when accidents happen to your Dell systems and includes the following benefits:

  • Offers wide scope of accident protection
  • Simplifies replacement of damaged equipment
  • Provides peace of mind for those on the go

CompleteCare(TM) Accidental Damage Service covers repair and replacement for various accidental damage, not covered under limited warranty, including spills, drops, surges, and breakage to select systems or peripherals.

Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCare(TM) Accidental Damage Service.

Dell Repair Services

ASU Bookstores' Apple+Dell Service Center at the Tempe campus provides carry-in Dell Computer repair services. It's as simple as carrying in the 1:1 laptop to the Apple+Dell Service Center located in the Computing Commons building room 113. (If you are unable to use the carry-in service, please contact Service Center at (480) 965-1435 for alternative options.)

Additionally, Dell offers on-site repair services if the hardware on your 1:1 laptop needs to be replaced under warranty. Please call 1-800-274-7799 and a Technical Support Representative will troubleshoot your system over the phone and dispatch a technician to your location if necessary.